Fa9.live Privacy Policy — Your information is safe with us

Fa9.live ("we", "the platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, process, and protect your personal information when you use our website, app, and services.

We believe you have the right to know — what data we hold, why we hold it, and how we use it. That's why everything is stated openly here, with nothing hidden.

This Privacy Policy has been developed in accordance with international data protection standards and fa9's Terms and ConditionsMust be read together with.

When you register and use our services at fa9, we may collect the following types of information:

We only collect information that is necessary to provide our services. Collecting unnecessary data is against our policy.

Fa9 collects your information in the following ways:

• Directly from you: Information you provide when registering, logging in, making a deposit, or contacting support.
• Automatically: Technical information is collected through cookies and log files during your use of the platform.
• During the Identity Verification Process: From documents submitted during KYC (Know Your Customer) verification.
• For Payment Processing: Payment-related information during deposits and withdrawals.
• Through Third Parties: From approved partners for fraud prevention and identity verification purposes.

Fa9 uses your information for the following purposes:

• Account Management: To complete the registration, login, and account verification process.
• Service Delivery: To manage games and process deposits and withdrawals.
• To Ensure Security: To prevent fraud, money laundering, and unauthorized access.
• Meeting Legal Obligations: To meet the requirements of regulatory authorities.
• Contact: To send support updates and important notifications.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Responsible Gaming: To identify problematic gaming patterns and provide support to members.

If we use your information for marketing purposes, you will be informed separately and may opt out at any time.

Fa9 never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: With authorized payment partners to complete transactions — only the minimum necessary information.
• Identity Verification Services: With approved verification agencies for the KYC process.
• Technology Partners: With hosting and security providers that keep the platform running.
• Legal Authorities: With government agencies under court order or legal obligation.
• Business Transfers: In the event of a company merger or acquisition — you will be notified in advance.

Fa9.live uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Fa9 retains your information only for as long as necessary. Retention periods vary depending on the type of data and its purpose:

• Account Information: For the duration of active account status and at least 5 years after closure.
• Transaction Details: A minimum of 5–7 years as required by legal obligations.
• Cookies & Session Data: Upon session end or a maximum of 12 months.
• Support Messages: Up to 2 years after the issue is resolved.
• Verification Documents: Long-term, as required by regulatory obligations.

Once the required retention period has passed, data is securely deleted or anonymized.

As a fa9 member, you have the following rights over your personal information:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can restrict the use of your information for certain purposes.
• Right to Data Portability: You may request your information in a portable format.
• Right to Object: You can object to the processing of your data for specific purposes.

Fa9.live uses industry-standard technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Verification: Two-factor authentication available for your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Backup: Regular backups in a secure, encrypted environment.
• Staff Training: All staff receive regular training on data protection.

Keep in mind — no internet connection can guarantee 100% security. Please keep your password confidential and report anything suspicious to us immediately.

Fa9 may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or an in-platform notice.

Continued use of the platform after any changes takes effect means you accept the updated policy. We recommend reviewing this page periodically.

For any questions or concerns about our Privacy Policy, please reach out to our support team. We're available around the clock to assist you.